旅館職員服務效率還可但熱忱仍有進步空間.

我们本来很喜欢这个酒店，房间真的干净且不错。但是他们工作人员不负责任的态度让我们无法推荐这家酒店。1,他们并不热情，只有照章办事的职业态度，2，我们所咨询的信息都给得不是很准确，哪怕仅仅是关于酒店自己的房间的饮用水问题。3，喜欢扣钱，我们的预定是信用卡只做保证并非预扣型的，但是他们在预定那个就预扣第一晚的房费后来美其名曰保证金！！我们在很多国家和城市的十多个酒店（有些是私人家庭旅馆）通过Booked.net做预定都没有遇到过这种情况（预定的房型不是预扣房费的但是被预扣），而这家四星级的酒店！4，我们离开这家酒店的2，3天后得知信用卡又被扣钱，一查是holidayinn!打电话到酒店前台2次询问无果，没有人给我们答复只是推延无果！！工作人员太不服责任了！！！！！！！！

reception staffs are not carefully for customer as a four stars hotel over the world!not that helpful for visitor!firstly they didn't explain exactly abt the drinking water issues etc..,and when we check-out they asked for paying extra cash for the drinking water(we had 4 bottles total) in minibar and we did(we should only pay 6euro but we paid 9 euros cash),and then: they deduct money from our visa credit card again for no reason and no explain even after i called twice for asking reason and no answers.the reception staffs got my calls and just promised will call me back and no answers TWICE from then...!!!!!!!!!!!!!!!!!!!!!!!!!It's not because the money,it's the attitude!!!!!!!don't trust them!!!